20 publicaciones de empleo destacadas de customer service representative en comunidad de madrid (¡Están contratando!)

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Regional Aftersales Representative

BYD Europe -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

Cualificaciones

Microsoft Powerpoint
Español
Ventas
Inglés
Máster
Habilidades de presentación
Grado
LMS
Chino

Descripción completa del empleo

Who we are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As the Regional After Sales Representative Passenger Cars, you are responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region.
You support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You play an important role in developing, implementing, and maintaining service products and After Sales propositions. You ensure that the service procedures are carried out correctly and perform all administrative tasks needed.

This role reports directly to the Aftersales Manager in Spain.

What you´ll be doing

You support the dealer network, focusing on high quality and mutual satisfaction, and act as their BYD after-sales contact person. You ensure that all service procedures are carried out correctly and perform all tasks related to the Aftersales business.
Ensure implementation and follow-up of all BYD aftersales commercial policies and after-sales standards.
Monitor the dealer aftersales business plan and the development of all after-sales activities to achieve BYD P&A and service qualitative and quantitative objectives.
Secure the quality of the service network by timely training, tooling, and other supportive materials. In collaboration with BYD HQ, create, implement, and ensure regular performance reporting.
Introduce BYD Aftersales Service IT systems/platforms such as DMS, LMS, TIS, and ensure deployment in each dealer and service shop.
Plan and organize regular dealer visits, meetings, workshops, and other activities within the region/country.
Assist dealer after-sales management to create the best customer satisfaction and customer after-sales experience processes (NPS from service). Ensure dealer customer complaints resolution and VoC focus supported by call-center setup.
Support and communicate with BYD spare parts team/warehouse, technical support, and warranty teams regarding critical issue handling, quality investigation, and training.
Integrate the Aftersales area within the overall business scope of BYD in Spain and Portugal, proactively aligning and coordinating with other areas such as Sales, Marketing, Dealer Network Development, Product Management, Training, etc.

What You Bring

Bachelor or Master’s degree, or equivalent level acquired through education or work experience.
3+ years of experience in a similar role in automotive/E-mobility within an importer or OEM.
Excellent written and verbal communication skills in Spanish and English (mandatory). Chinese is a plus.
High level of attention to detail, time management, and accuracy. Proficient in PowerPoint and presentation skills.
Valid EU driver’s license.
Willingness to travel frequently within the territory and abroad (including potential trips to China), approx. 25% of the time.

We offer

Be part of a fast-growing, innovative global automotive company.
Work closely with top leadership, influencing strategic projects and initiatives.
Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

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